Solution Architect- Digital Customer Experience
Z's Associates, Inc

Evanston, Illinois

This job has expired.


ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people-a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

The Digital Experience Solution Architect is a senior role in the firm and will serve as a Client Leader and Thought Champion in ZS's Digital CX Practice. This role will have responsibility for developing and shaping our Digital CX capabilities, leading a portfolio of large Digital Transformation Global programs with our clients, developing innovative Digital offerings, and cultivating strategic relationship with our client's Business and IT Heads (including Head of Digital, Chief Digital Officers). The successful candidate will work closely with ZS's Digital leadership, expand new Digital business in our existing clients, and build trusted advisory relationships with IT organizations at the company's largest clients.

  • Lead and support large scale client business development and delivery engagements across industries
  • Manage transformation programs and client relationships particularly in the area of AI Personalization Engines, Marketing Technology and Operations, Content Transformation, Digital Field Engagement, and Digital Data Management & Analytics
  • Play a lead role in shaping our client's future state Digital Customer Engagement Solutions, Business and Technical Architecture and Program Design
  • Partner with Client's Business and IT organizations and delivering large scale, high impact Digital solutions delivery
  • Drive innovations, support new offering development and commercialization of capabilities tailored for US/EU / Global in the areas of Digital/AI/Marketing Technology
  • Partner with Global ZS Digital/CCM Practice to develop and cultivate a focused Architecture Team focused on Digital Marketing topics
  • Play an active role in counseling and mentoring Consultants within the organization
Education:
  • Bachelor's degree required in Computer Science or related field from a top university
  • MBA or Advanced Degree is highly desirable and preferred

Required Skills (include any technical, cultural requirements):

3+ years' experience in selling and delivering Digital Transformation programs in Management Consulting/ Professional services firm;
  • Ideal candidate with offer demonstrated expertise and specialization in Digital Platforms but can also straddle across other Digital disciplines: Digital Strategy, Digital Analytics and Operations
  • 2+ years' experience in life science industry is preferred;
  • Depth in Digital Marketing Technology and Digital Architectures
  • Demonstrated experience with driving revenue within existing clients and in developing new prospects
  • Strong ability to assess a company's Digital maturity through senior stakeholder interviews, organizational discovery and benchmarks; Strong ability to formulate our client's Digital strategy, technology blueprint, implementation roadmap and operating models
  • Strong ability to design and manage transformation programs that spans business strategy, advanced analytics & AI, and Digital Technologies
  • Demonstrated experience and strong credentials in managing large scale change programs leveraging some or all of the following technology pillars:
    • Cloud & Digital Platforms - e.g. Salesforce Marketing Cloud, Adobe
    • Digital Asset Management Platforms: e.g. Adobe, Aprimo, Veeva Vault etc
    • Customer Data Platforms - e.g. Evergage, Tealium
    • AdTech Platforms - e.g. Google
  • Ability to lead a global virtual team of consulting professionals across multiple projects;
  • High motivation, outstanding work ethic, maturity and personal initiative
  • Strong oral and written communication skills that enable personal impact with senior-level decision makers
  • Strong attention to detail, with a quality-focused mindset
  • Analytic problem-solving skills, with a creative and innovative outlook
ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.

Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

ZS is committed to providing and maintaining a safe workplace. Must have received full COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required upon acceptance of offer of employment. Exemption process available on a limited basis.

NO AGENCY CALLS, PLEASE.

#LI-JD2


This job has expired.

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.

More IT jobs


American Cybersystems, Inc.
Salt Lake City, Utah
$20.00 - $25.00 per hour
Posted about 2 hours ago
American Cybersystems, Inc.
Agoura Hills, California
Posted about 2 hours ago
Corus Group, LLC
Houston, Texas
Posted 9 minutes ago
View IT jobs ยป