Sr Customer Operations I
Uber Freight

About The Role

The Senior Operations Coordinator works to improve the carrier experience through live load issue resolution. This position works through a queue of escalations and is focused on quick resolution times, carrier satisfaction, and has complex problem-solving skills.Senior Operations Coordinators are individual contributors, however, are part of a larger carrier team with aligned goals. In addition to finding real-time solutions for carriers, the role will also be responsible for providing actionable feedback to management that drives efficiencies and continuous improvements for our carriers.

What You’ll Do

• Be a Problem Solving Expert: Provide carriers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the carrier’s issues in a timely manner
• Serve as a stakeholder to our Account Management teams and provide feedback around how we can improve carrier, facility and customer communications to generate quicker resolution times
• You are the front line to our carrier network - understand their needs and what the problem is and work with them to provide timely solutions for live load issues
• Must be prepared to make calls to both facilities and carrier network that will help resolve escalations quickly and efficiently
• Able to prioritize actions taken on escalations based on level of urgency
• Maintains a cooperative and professional work relationship with all stakeholders
• Participate and engage in weekly team meetings and one-on-ones with your manager
• Evolve and adapt to a team that continuously changes as Uber Freight grows

Basic Qualifications

• Bachelor’s Degree or equivalent experience

Preferred Qualifications

• Strong team player
• Integrity
• Efficient, well organized, and able to manage time effectively
• Excellent verbal and written skills
• Energetic and enthusiastic
• Analytical and strong critical thought
• Open to working holidays

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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