Sr. Disruption Design Lead
SteamPunk

Overview

As a Senior Disruption Design Lead, you will be responsible for guiding government clients through our Design Intelligence® process; incorporating human-centered and design thinking methods to focus on the people impacted by transformation and change engaging them to embrace and adapt to new ways of working while identifying and mitigating areas of resistance.
Contributions

• Facilitate discovery and innovation workshops for a range of stakeholders using human-centered methods, tools, and best practices to determine change readiness/resistance
• Synthesize research and data and craft compelling stories to communicate insights that will shape transformation and change enablement

• Develop and deploy communication plans in partnership with key stakeholders and their customers
• Develop, deploy, and measure key performance indicators for adoption

• Develop change management plans that articulate actionable recommendations for organizational and workflow improvement
• Develop training and pilot plans in partnership with stakeholders and product teams
• Ensure all deliverables across a variety of projects are produced at the highest quality
• Contribute to the Design & Strategy Practice improvement and thought leadership
• Coach and mentor entry level designers

Qualifications

• Ability to obtain a U.S. government security clearance
• 6+ years of experience in change management and well-versed with change management best practices and models
• Thorough knowledge and demonstrated experience in communications planning; current state assessments and future state visioning; collecting user feedback; synthesis and critical thinking; developing and measuring performance metrics; action planning
• A natural curiosity for solving problems coupled with strong analytical skills
• A collaborative nature with excellent written communication and presentation skills
• Experience working on multi-disciplinary teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects

• Degree/formal training/certifications and/or equivalent experience working in change management

Bonus Points

• Previous work experience in or with the federal government
• Experience managing change in highly distributed and hybrid workforces

• Experience in Human-Centered Design / Customer Experience Design

• Experience working on a scrum team within the Agile delivery framework

• In-person and virtual facilitation and collaboration skills (through tools like Mural)

• Previous work experience as a consultant

About steampunk

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company, we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

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