Supervisor, Revenue Operations
DaVita

Federal Way, Washington

This job has expired.


32275 32nd Ave S, Federal Way, Washington, 98001, United States of America

This position assists the manager by providing leadership and direction to assigned specialists on the ROPS Registration team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, and special projects.

SUPERVISORY RESPONSIBILITIES: YES

This position has supervisory responsibility and/or has input into decisions concerning the recruitment, training, professional development, performance management including termination, and retention of teammates necessary for the team to achieve key departmental goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Teammate Supervision and Customer Service (60%)

  • Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
  • Ensure high quality customer service according to department and company policy
  • Monitor team productivity and progress of specific area job functions
  • Determine staffing plans that promote the most effective use of all teammates
  • Establish, communicate, and ensure departmental goals and objectives are achieved
  • Address teammate relations issues appropriately and escalate to manager as necessary
  • Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
  • Write and conduct teammate annual Performance Development Reviews (PDRs) as required
  • Maintain teammate records in compliance with DaVita policy's and any applicable laws
  • Understand and communicate DaVita company policies and procedures
  • Work with People Services and manager to recruit teammates with appropriate skills and experience
  • Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures

Special Projects (10%)

  • Lead or actively participate in special Registration team and other departments to ensure business needs are met in an efficient and effective manner
  • Support the Registration team manager via business acumen and technical knowledge
  • Meet tight deadlines in a time sensitive and resource constrained project environment
  • Provide frequent updates to manager regarding the status of activities and initiatives
  • Identify system and process improvements opportunities and make recommendations

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits


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