Job Discipline Description Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints | Resolves customer inquiries and complaints fairly and effectively | Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships | Recommends and implements programs to support customer needs | Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines General Profile Requires specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience Completes work with a limited degree of supervision Recommended Skills Functional Knowledge: Requires skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area Business Expertise: Applies knowledge of how the team integrates with other teams to achieve objectives Leadership: Provides informal guidance and support to team members Problem Solving: Provides solutions to atypical problems based on proven practices or procedures Impact: Impacts the quality, timeliness and effectiveness of the team; recommends changes to improve efficiency Interpersonal Skills: Explains job specific information
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact firstname.lastname@example.org or if you are based in the US you may also contact us on 1.855.833.5120.
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