Technical Creative Writer
Roth Staffing Companies

Ultimate Staffing is working with a large media corporation in Hartford county seeking a temporary-to-permanent Technical Creative Writer to start ASAP. Contact or call 860-524-5573.

Pay Rate: $33-$35/hr

Responsibilities:

• Lead global initiatives in linear and digital media distribution.

• Create cutting-edge consumer-facing digital products.

• Pioneer advertising technology.

• Oversee consumer data.

• Manage domestic and international broadcast operations.

• Develop and implement high-quality, standardized templates and innovative approaches/processes for documentation libraries and related articles.

• Align knowledge articles and other written documentation with the DE&E Technology Application and Service Portfolio to expedite the discovery of essential information during incidents, changes, and problems.

• Take ownership of crafting and developing processes and documentation for all disciplines within IT Service Management, and related tooling platform.

• Collaborate closely with directors and service owners across DE&E Technology to ensure documentation articles/artifacts align seamlessly with strategic goals and initiatives.



Basic Qualifications:

• Develop and implement high-quality, standardized templates and innovative approaches/processes for documentation libraries and related articles.

• Align knowledge articles and other written documentation with the DE&E Technology Application and Service Portfolio.

• Take ownership of crafting and developing processes and documentation for all disciplines within IT Service Management, and related tooling platform.

• Collaborate closely with directors and service owners across DE&E Technology.



Preferred Qualifications:

• 2+ years of experience delivering technical documentation.

• Outstanding written English skills.

• Familiarity with support documentation and knowledgebase articles.

• Experience using Confluence, SharePoint O365, ServiceNow Knowledgebase.

• Strong communication and interpersonal skills.

• Bachelor's degree and/or comparable military/civilian work experience.

• Experience in streaming media or media-oriented organizations.

• Proven track record in aligning documentation with the goals and initiatives of technology services.

• Demonstrated ability to innovate and create compelling, user-friendly documentation.



Requirements:

• Must be able to go into the office 4 days a week.

• Visualization experience.

• Strong written communication skills.

• Experience maintaining style guides and documentation is ideal.

• Must be able to write knowledge-based articles.



Education:

• Bachelor's degree or equivalent experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.