Training Center Coordinator
American Cybersystems, Inc.

Innova Solutions is immediately hiring for a Training Center Coordinator.

Position type: Full Time - Direct Hire

Location: Syracuse NY, Hybrid (3 days in office/2 days remote)

Job/ Shift Hours: Monday - Friday, 8:00am to 5:00pm
As a Training Center Coordinator:

• Provide prompt administrative support to program staff and all program related personnel. Maintain knowledge of regulatory requirements; assure excellence and compliance at all levels of program service.
• Review and qualify applications; obtain approvals; enter information, product orders, and subscription orders into computer systems.
• Review and qualify program affiliate applications; process appropriate paperwork to obtain approval; enter instructor information and subscription orders into computer systems.
• Maintain licensing renewal timelines for program affiliates.
• Monitor renewal processes; monitor outstanding renewals, initiate follow-up action on delinquent accounts.
• Process product orders with attention to detail and fee structures; track orders through completion. Resolve order issues as needed.
• Process schedules; audit paperwork; batch class records and financials in business systems; run reports to balance. Contact affiliates to collect payment as needed. Always ensure regulatory compliance.
• Work cooperatively with staff to develop and maintain current manual of rules and procedures for locations and staff.
• Communicate by phone and email with customers, vendors, clients, and affiliate partners on a variety of matters. Provide program information; research and resolve enrollment and completion inquiries.
• Schedule and coordinate all aspects of development and continuing education courses.
• Provide administrative support to program management in areas of marketing, development and revisions of forms and procedures, correspondence, report writing, etc.
• Initiate outgoing account management calls to solicit feedback, touch base on service, obtain repeat product orders, and earn new business through consistent communication.
• Provide general feedback from customers about program administration, service, and guidelines.
• Initiate contracts with training location facilities and vendors for direct training, obtaining state agency approval as needed.
• Prepare monthly schedule of classes and complete all contractual compliance items within deadlines
• Answer incoming calls from multiple queues, as well as emails, and provide quality customer service to meet the customer's needs.
• Provide Level 2 customer support via Jabber and email.

The ideal candidate will have:

• 2+ years of Account Management and/or Administrative experience
• Associate's degree and at least 2 years of administrative experience, preferably within a call center environment
• Customer Service experience a must
• Intermediate Excel skills, with experience reporting, analyzing, and interpreting
• Strong attention to detail
• Excellent communication skills

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Thank you!

PAY RANGE AND BENEFITS:
Pay Range*: $21.75 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: A comprehensive benefits package including affordable Medical, Dental, and Vision insurance, Medical FSA, tuition reimbursement, student loan assistance, 20-days of PTO, and an up to 6% retirement plan match is offered upon hire.

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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